Help Desk and Field Support Technician


We are a Technology Consulting Company that has been serving clients in the Tri-State and New York City area for over 15 years. Our client base is primarily small to medium sized businesses, many in the Architectural, Engineering and Construction fields. Our clients rely on us for their day-to-day IT needs along with strategic planning and management of their technology infrastructure.

We are seeking a motivated tech to join our support team. Someone with great people skills, communication abilities and most importantly, well developed technical skills. The ideal candidate must be a self-starter as well as a great problem solver. You will be responsible for working directly with, and solving end users issues, so patience is a requirement. This position requires the candidate to identify user problems promptly, use proactive problem solving techniques, and maintain customer satisfaction.

This is a great opportunity for someone to join a successful team of a small IT company. If you have the experience and the desire, we'd like to talk to you!


The chosen candidate will demonstrate:
  • Competence in end-user and workstation support

  • The ability to communicate well, both verbally and written to technical and non-technical people

  • Proven customer service skills - Must be friendly and engaging with clients

  • Proficient troubleshooting and problem solving skills

  • Ability to work in an interactive and team environment, yet also able to work independently

  • Excellent and accurate documentation

  • Organization and time management


    • Minimum Skills Required:
  • Microsoft XP/Vista/Win7 and Office Products

  • Ability to install and configure Microsoft 2003/2008 Server and Active Directory (including Small Business Server)

  • Maintenance of Microsoft Exchange Server 2007/2010

  • Configuration of DNS and DHCP

  • Symantec Backup Exec and other backup methods, including off-site backup

  • Virus/Trojan/Rootkit detection and removal

  • PDA Troubleshooting, ActiveSync and Blackberry Enterprise Server

  • Experience with Remote Access / Remote Support technologies

  • WSUS, Windows workstation and server maintenance best practices.

  • Mac OS support



    • Pluses:
  • Installation and configuration of Cisco firewalls

  • Installation and configuration of Microsoft Exchange Server 2007/2010

  • Experience with Managed Services and monitoring platforms

  • Familiarity with Antispam and email flow troubleshooting

  • Server and or Workstation Virtualization (Citrix Xen or VMWare)

  • CAD Knowledge (AutoCAD/MicroStation/Revit)

  • Microsoft Certifications

  • Linux knowledge



    • Submit Resume

    The Haber Group always does a wonderful job of resolving our IT issues. They are quick, efficient and a pleasure to work with. They’ve helped us expand and improve our systems as our company has grown. We’ve been with them for years and highly recommend their service. D&K Aviation, Inc., Accounting Manager
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