Help Desk and Field Support Technician
We are a Technology Consulting Company that has been serving clients in the Tri-State and New York City area for over 15 years. Our client base is primarily small to medium sized businesses, many in the Architectural, Engineering and Construction fields. Our clients rely on us for their day-to-day IT needs along with strategic planning and management of their technology infrastructure.
We are seeking a motivated tech to join our support team. Someone with great people skills, communication abilities and most importantly, well developed technical skills. The ideal candidate must be a self-starter as well as a great problem solver. You will be responsible for working directly with, and solving end users issues, so patience is a requirement. This position requires the candidate to identify user problems promptly, use proactive problem solving techniques, and maintain customer satisfaction.
This is a great opportunity for someone to join a successful team of a small IT company. If you have the experience and the desire, we'd like to talk to you!
The chosen candidate will demonstrate:
Competence in end-user and workstation support
The ability to communicate well, both verbally and written to technical and non-technical people
Proven customer service skills - Must be friendly and engaging with clients
Proficient troubleshooting and problem solving skills
Ability to work in an interactive and team environment, yet also able to work independently
Excellent and accurate documentation
Organization and time management
Minimum Skills Required:
Microsoft XP/Vista/Win7 and Office Products
Ability to install and configure Microsoft 2003/2008 Server and Active Directory (including Small Business Server)
Maintenance of Microsoft Exchange Server 2007/2010
Configuration of DNS and DHCP
Symantec Backup Exec and other backup methods, including off-site backup
Virus/Trojan/Rootkit detection and removal
PDA Troubleshooting, ActiveSync and Blackberry Enterprise Server
Experience with Remote Access / Remote Support technologies
WSUS, Windows workstation and server maintenance best practices.
Mac OS support
Installation and configuration of Cisco firewalls
Installation and configuration of Microsoft Exchange Server 2007/2010
Experience with Managed Services and monitoring platforms
Familiarity with Antispam and email flow troubleshooting
Server and or Workstation Virtualization (Citrix Xen or VMWare)
CAD Knowledge (AutoCAD/MicroStation/Revit)